Privacy policy

Reservation Rules and Regulations Stradonia Serviced Apartments

  1. General info
    1. The following document outlines terms & conditions of booking, cancellation, payments methods and deadlines, booking confirmations and complaints in property Stradonia Serviced Apartments, ul. Stradomska 7, 31-068 Kraków, tel. + 48 12 311 19 11 email booking@stradonia.com  (hereafter: “Property”).
    2. Prices on the Property website are tax included (VAT included).
    3. Payment is made in Polish Zloty – PLN. Rates in other currencies are approximate, calculated on floating conversion rate.
    4. Reservation agreement is made with the on-line reservation system operator – (PROFITROOM Sp. z o.o. with head office located at: Roosevelta 9/3, 60-829 Poznań, Poland with company registration no.: 0000303746, hereafter: “Operator”) on behalf of Property managed by: Cameo Investments sp. z o.o. z siedzibą w Krakowie, ul. Stradomska 7, 31-068 Kraków, zarejestrowaną w Krajowym Rejestrze Sądowym pod numerem KRS 0000254020
  2. Complaints
    1. In case the customer notices a failure to perform the booking agreement (i.e. service inconsistent with the reservation terms & conditions, and/or service/product description on the Property website), the customer should immediately notify the contractor (at the reception, by e-mail at booking@stradonia.com or by phone at tel. + 48 12 311 19 11)
    2. Complains will be processed within 14 days.
    3. In case of a refund based on a complaint, the refund will be made using the payment method corresponding to the one selected by the customer while making the reservation (e.g. in case of a credit card payment – to the credit card account, in case of a bank transfer – to the account from which the payment was made).
  3. Reservation cancellation
    1. Reservation may be cancelled by a customer via the on-line reservation system (the link to manage the reservation can be found in the e-mail booking confirmation) or by contacting the hotel reception directly by phone or e-mail.
    2. Cost of cancellation is stipulated by the selected offer terms.
    3. In case of a refund claimed on the base of reservation cancellation, the refund will be made using the payment method corresponding to the one selected by the customer while making the reservation (e.g. in case of a credit card payment – to the credit card account, in case of a bank transfer – to the original bank account where payment was initiated) within 7 days.
    4. To confirm this reservation whole stay amount needs to be paid upfront. In case of cancellation, modifications or not showing up at the arrival date no refunds will be made.
  4. Personal details
    1. During the reservation process customer gives consent to place his personal details in the system operator’s database.
    2. Personal data will be used only to enable the complete reservation process in accordance with Personal Data Security Act (dated 29th Aug 1997). Customer may set up an account in the Operators system. The account will enable making future bookings in other properties utilising the Operators system without re-entering personal data.
    3. In instances and on the conditions stipulated by the Personal Data Security Act, dated 29th Aug 1997 (Journal of Laws 2015, point 2135 with further amendments), customer has the right to demand for completion, update and correction of data, either permanent or temporary.
  5. Final provisions
    1. The booking agreement is consider as binding the moment e-mail confirmation is sent the e-mail address given by the customer.
    2. Customer is liable for the proper completion of data in the booking form. Property is not liable for the erroneous data, or failure to provide correct arrival or departure dates, by the customer.
    3. The customer may not withdraw from an agreement concluded remotely, outside the business office based on the article 38, par. 12 of the Customers Rights Act of 30th May 2014 (Journal of Laws 2014, 827).
    4. The Property has the right to provide a service of similar quality within the dates selected by the customer during the reservation process, in case provision of a service reserved is not possible
    5. Selection of the option “I am familiar with and accept Stradonia Serviced Apartments reservation terms and conditions” means the customer is familiar, understands and accepts the reservation terms and conditions, as well as the selected offer conditions. Online booking completion will not be possible without acceptance of the terms and conditions.
2017 © Stradonia Serviced Apartments
design | terenprywatny
developed by | Agencja Interaktywna Y0

contact us

name and surname (required)
e-mail (required)
topic
message